Support

From any Chromecast-compatible browser (Chrome, Edge, etc.):

• Open the receiver page on your laptop
• Click the Cast icon in your browser's toolbar
• Select your Chromecast / Google TV device

Or download the native app: search "StockTV" in the Google Play Store (Google TV / Android TV), Samsung Smart Hub, or LG Content Store. Apple TV coming soon.

Use the QR-code pairing flow: open the Sign In modal on your TV, scan the QR with your phone, then enter your credentials on your phone. Once you authorize, the TV picks up your session automatically.

• Free — 5 stocks, 15-min delayed prices, 1D–3M charts, 2 sector clusters.
• Pro ($4.99/mo or $49.99/yr — save 17%) — unlimited watchlist, real-time data, full 5-year chart history, all 18 built-in sectors plus up to 30 custom sector groupings, news per stock, price alerts.
• Pro+ ($8.99/mo or $89.99/yr — save 17%) — everything in Pro, plus real-time multi-broker portfolio sync via SnapTrade (Robinhood, Schwab, Fidelity, E*Trade, Wells Fargo & more). Read-only — no broker credentials shared with StockTV. Plus manual entry for IRAs, 401ks, or anything SnapTrade doesn't cover. Live quoted P&L and cost basis / gain-loss per holding.

If you subscribed on the web (Stripe):

• Open /dashboard/ → click your plan card → "Manage subscription" → opens the Stripe Customer Portal where you can cancel.

If you subscribed via the Android TV app (Google Play Billing):

• Open the Google Play Store on your phone → Subscriptions → StockTV → Cancel.

If you subscribed via the Apple TV app (StoreKit, when available):

• Settings → Apple ID → Subscriptions → StockTV → Cancel.

Cancellations take effect at the end of your current billing period — you keep Pro features until then. We don't issue prorated refunds for partial periods.

Our policy is end-of-period only — your subscription stays active through the period you've already paid for, and we don't issue prorated refunds for cancellations mid-period. Exceptions for billing errors or other extraordinary circumstances; email stocktvapp@gmail.com.

Refunds for purchases made through Google Play or Apple are governed by Google's / Apple's policies — they handle those refund requests directly. Refunds for Stripe-billed purchases (web) are issued by us and credited back to your card within 5–10 business days.

Open /dashboard/ → Settings tab → "Delete my account". You'll need to type DELETE to confirm. We will:

• Cancel any active subscription
• Remove your account row from the database
• Cascade-delete your settings, custom sectors, and event log

This is final. We cannot recover deleted accounts.

Open /dashboard/ → Settings tab → "Download my data" — you'll get a JSON file with your profile, settings, custom sectors, subscription history, and recent events. This is your CCPA right-to-know in machine-readable form.

On Pro and Pro+, you can adjust the page-dwell time. Open Settings on the receiver → "Page Dwell Time" slider → drag between 6 seconds (quick) and 30 seconds (slow). Default is 12 seconds. The setting saves to your account and syncs across devices.

Pro tier — open /dashboard/ → Sectors tab → "+ Create custom sector". Name it, pick an emoji and color, paste a comma- or space-separated list of tickers (max 25 per sector). You can have up to 30 custom sectors. They appear alongside the 18 built-ins on your TV cluster grid.

Yes. Settings → "Burn-in Safe Mode" shifts the display ±3px every 3 minutes using an orbit pattern — the same technique broadcast TV apps use to protect OLED panels. On by default; you can disable it if you're on a plasma / LCD / mini-LED set.

Pro+ portfolio tracking has two paths. Direct broker sync via SnapTrade — link Robinhood, Schwab, Fidelity, E*Trade, Wells Fargo, and more for read-only auto-sync of holdings and total P&L. SnapTrade handles authentication; StockTV never sees your broker credentials and never places trades. Manual entry — for IRAs, 401ks, or any account SnapTrade doesn't cover, open Settings → Portfolio on the StockTV dashboard and add each holding (ticker, shares, optional cost basis, optional broker/account label). Live quoted values and P&L are computed from the same market data feed used elsewhere in the app. You can edit or delete holdings at any time.

Email, display name, watchlist, sector picks, custom sectors, app preferences, payment metadata (last-4 of card), crash reports tied to your user id. We don't set advertising cookies, use cross-site tracking, or sell data. Full disclosure in our Privacy Policy.

AWS Lightsail in us-west-2. MySQL relational database (also AWS, us-west-2). Fastly CDN in front. Sentry for crash reports. Stripe / Google Play / Apple for payment processing. We don't replicate your data outside these providers.

Full disclosure in the CCPA section and GDPR section of our Privacy Policy. Short version: you can access, correct, delete, and port your data via the buttons in /dashboard/ Settings, or by emailing stocktvapp@gmail.com.

This usually means our market data feed had a brief outage. Refresh the page (or wait 30 seconds — we retry automatically). If it persists for more than a minute, email stocktvapp@gmail.com with your TV model and approximate time so we can correlate with backend logs.

Some browsers cache aggressively. Try: hard-refresh (Ctrl+Shift+R / Cmd+Shift+R), private/incognito window, or a different browser. If only one device shows old content, the issue is local; if all devices do, email us — we may need to purge our CDN.

Sign out and back in — that re-fetches your tier from the server. If still stuck:

• For web (Stripe) subs: open /dashboard/ → check the plan card. If it shows "Free," check your email for the Stripe receipt to confirm the charge went through.
• For Play / Apple subs: confirm the purchase shows in your Google Play / Apple Subscriptions list.
• If everything looks correct on the payment side but the app still shows Free, email us with your account email and the order id — we'll reconcile manually.